Frequently asked questions.

We send the employee a suitable return kit containing protective packing materials, instructions, and the information needed to return the equipment. The employee packs the device and hands it to the designated courier service or collection point.

Depending on the equipment type, kits can include durable protective packaging, packing materials, return labels and all required for a safe return.

Yes. We coordinate shipments of company hardware to new employees, remote workers, offices, and project locations. Equipment can be shipped from your location or from stock held through our warehousing service.

Yes. We support laptop, monitor, mobile-device, and accessory returns. For any tailored service, please share the equipment type, dimensions, and any special requirements when requesting a personalised quote.

Yes. Tracking details are shared for relevant shipments, helping your team and the employee stay informed.

We primarily support countries within the European Union. Availability, transit times, and pricing can vary by country and project requirements. Contact us if you want to retrieve or ship hardware outside EU.

To ensure a smooth and hassle-free shipping and return process, ITmann recommends handling import and export customs clearance, including coordination with local customs authorities for shipment release.

Please note that ITmann has no control over customs authorities and cannot expedite shipments delayed or held for customs clearance.

Yes. We offer warehousing options for laptops, monitors, peripherals, meeting-room equipment, and other agreed IT assets. We can receive returned equipment into storage and ship it when required.

We can also store your surplus IT assets in our warehouse and help you free up space.

Yes. For eligible devices, we provide a documented data-erasure service and issue a Certificate of Data Destruction after completion.

On request, devices can be prepared for their next lifecycle, including general cleaning, operating-system reinstallation where requested. This can help businesses redeploy existing equipment to new employees and benefit with cost savings.

We can coordinate collection, repair routing, and return delivery for eligible devices through the appropriate repair provider. Contact us for a repair-related request.

Yes. We support one-off requests as well as ongoing return, deployment, storage, refresh, and asset-lifecycle programmes. Share your expected volume, locations, and workflow requirements and we will propose an approach tailored to your requirements.

Share your asset list for an initial assessment. ITmann then coordinates collection or consolidation, inspects the devices against the agreed criteria, completes the agreed data-processing steps, and confirms the value-recovery outcome.

Include device types, quantities, specifications, serial numbers or asset tags where available, locations, and estimated condition. The more detail you can provide, the more useful the initial assessment will be.

Assessment considers the make, model, configuration, age, condition, battery health where relevant, included accessories, damage, quantity, location, and current market demand. Required data erasure, repairs, or parts replacement may also affect the assessment.

No. Any initial assessment is based on the information provided. Final value is subject to physical inspection, the devices’ actual condition and completeness, and any agreed data-processing requirements.

ITmann can coordinate retrieval, delivery to our facility, or intake of equipment already held in storage.

Eligible devices are processed through the industry standard certified data-erasure workflow before resale, reuse, recycling, donations or another approved next step.

It may still be suitable for redeployment, repair, component recovery, or responsible e-waste recycling.

Depending on the agreed programme, eligible assets may result in a buyback payment, account credit, service credit, or another agreed commercial arrangement.

ITmann can coordinate retrieval, data erasure, storage, redeployment, and value recovery through one operational partner as a one-stop shop for your IT equipment logistics, with documented handling and completion records.

This can reduce internal coordination and support a more circular approach to IT assets — saving you time and allow you to work on more important matters.